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cxgirl posted an update Friday, Sep 16, 2011, 11:53pm EDT, 14 years, 2 months ago
@songbreeze Gail, the decision to return the item is made by paypal when you file a SNAD. As to who pays the return shipping it seems to depend on why the item is being returned. From what I understand, if something is broken they don't always make the buyer return the item for a full refund.
I had to phone paypal a couple of weeks ago and they were very helpful - it might be worth it to phone them and see what they suggest.