Glass Chatroom Board

The issue of the Click-n-Ship problem of printing a shipping label has been solved.. Yes.. the USPS re-did their Shipping Label page... and neglected to let anyone know how to access it !

I tried for days to get the page to work.. I wrote 3 e-mails and didn’t get any replies.. I tried to use the LIVE CHAT link to no avail.. and I spent a long time on phone holds over the space of 2 days.. and finally got through to be told that if I was using IE, I needed to switch to FireFox or Chrome !

So, I switched to FireFox and was able to print a label.

This morning I finally got a reply to one of my e-mails.. Here is part of what was written in the e-mail

“Also I need to let you know that we have had some browsers issues if you are using Internet Explorer, we are having people use Firefox or Google Chrome.
I hope this helps, sorry for any inconvenience that this has caused you.”

Amanda D
USPS Internet Customer Care Center

I wrote back to Amanda.

“Since you were aware of this problem, wouldn’t it make sense to put this information at the top of the page ?
I spent 5 days trying to print shipping labels ! I sent 3 e-mails... tried unsuccessfully to contact LIVE CHAT and spent over two
hours...total... on phone hold and finally spoke to someone who told me about the IE issue ! “

I got another reply from Amanda.
” I am very sorry and we have put that on our Website on the Print a label page, They have been working hard on getting all these issues worked out. I hope things are working better for you now.Thank you for the suggestion.”

I checked, and there is a message regarding this problem... in small letters.. at the top of the Click-n-ship page.

It really is hard to believe that it took a 71 year old woman to point out something that should have been common sense to the computer whiz who wrote the new Click- n- Ship page !