Glass Chatroom Board

Hi Shelly, That is such a shame. So sorry to hear of your troubles. There should be really no reason why a buyer can't work out any issue with the seller. Tell the buyer they will be responsible for return shipping and need to provide tracking to PayPal as proof of shipment if he opens a dispute. Explain, it would best to be reimbursed from the USPS insurance claim since the coverage was paid for in the first place. If the box arrived stamped "broken" and there is insurance, the claim should go through with an easy process. Also once the refund has been issued, be sure to get your final eBay fee refunded. With feedback, remind the person you want to work it out and as a seller, you highly value your feedback. Go ahead and ask them to not leave feedback and to wait for refund to be finalized. Hopefully, no negative or neutral feedback will go against you in the end and if by chance they leave a positive rating with a negative comment, you can contact eBay to have it removed, because it is against buyer feedback policy. The more you communicate with a buyer, lets the buyer know how much you want to take care of the situation. Hopefully, everything will work out for you, Shelly.
Leah